Wayfinding in transport hubs...

28th April, 2009 by Jessika Keegan

As everyday people we navigate through the world; sometimes we know where we are going on instinct and other times we use signage. I’ve been travelling of late and have found the signage at Southern Cross pretty ordinary. It is a fine example of a great building but has dropped the ball with updating its wayfinding systems. I’m an experienced everyday transport user that grapples with the trams and trains of inner city Melbourne but as a designer see the major transport hub as a perfect case study. My associates thought this too. I’m apart of a student group studying at the Swinburne University of Technology and currently we are researching the Southern Cross Train Station wayfinding system. We require your friendly assistance in completing our survey or providing us with any opinions. Should our biggest inner city transport hub be updated?

http://www.zoomerang.com/Survey/?p=U2C2WHEUBBZ5

View comments

Jessica - I completely agree with your Southern Cross frustrations. I have personally attempted to contact Southern Cross about their wayfinding issues but to no avail. Hope the Swinburne group make some progress!
Posted by Tess McCabe on 7th May 2009

A big clock would be a good start .... then we'd know how much time we had to find that mysterious platform 1A
Posted by Simon Mundy on 9th May 2009

The group has been doing various research and after talking to many users during testing, anything to add as an improvement would be great. I'll post our outcomes when we finalise our project. A clock is a wonderful idea Simon.
Posted by Jessika Keegan on 21st May 2009

Sometimes I felt there's some secret passage at those mysterious platforms. eerie...
Posted by James Foo on 1st July 2009